Terms of Service

1.Acceptance of Terms

By accessing or using our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to all of these terms, do not access or use the Services. If you are entering into this agreement on behalf of a cleaning business or other legal entity, you represent that you have the authority to bind such entity to these Terms.

2.Eligibility and Account Security

To use the Services, you must register for an account and create a unique business page ("slug"). You agree to provide accurate, current, and complete information during registration. You are solely responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You must notify us immediately at support@onpointbooking.com of any unauthorized use of your account.

3.Free Trial

New accounts receive a 30-day free trial of the Services. No payment method is required to start a trial. Each email address is eligible for one free trial. If the email address you sign up with has already received a trial — including for an account that was later deleted — your new account will not receive another 30-day trial, and you will need to subscribe to access the Services. If you do not subscribe before a trial ends, your dashboard and public booking page are disabled until you subscribe.

4.Fees and Billing

5.Cancellation and Account Termination

Canceling your subscription immediately disables your dashboard and public booking page. Your account is not deleted right away — you have a 30-day grace period to resubscribe and restore full access. If your account is not resubscribed within 30 days of cancellation, or within 60 days of your free trial ending without a subscription, it is permanently deleted, including your Stripe customer record, your booking and pricing data, and your login credentials, as described in our Privacy Policy. We may suspend or terminate your account at any time for violation of these Terms, including the Acceptable Use provisions below, or for fraudulent or abusive use of the Services, including attempts to obtain more than one free trial as described in Section 3.

6.Data Ownership

As between you and us, you retain ownership of the business, customer, and booking information you submit to the Services. We process that information solely to operate the Services on your behalf, as described in our Privacy Policy. Upon permanent account deletion, this data is erased in accordance with our Privacy Policy, subject to the limited retention described there.

7.Intellectual Property Rights

The Services and their entire contents, features, and functionality (including but not limited to all software, code, algorithms, user interfaces, text, displays, images, and video) are owned by the Company, its licensors, or other providers of such material and are protected by United States and international copyright, trademark, patent, and other intellectual property laws. You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Services strictly for your internal business use.

8.Acceptable Use

9.Service Availability

We aim to keep the Services available at all times but do not guarantee uninterrupted access. The Services may be temporarily unavailable for scheduled maintenance, unscheduled downtime, or circumstances outside our reasonable control.

10.Disclaimer of Warranties

THE SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. COMPANY DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE.

11.Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL OnPointBooking, LLC, ITS DIRECTORS, EMPLOYEES, OR AGENTS, BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, USE, OR GOODWILL, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE SERVICES. OUR TOTAL AGGREGATE LIABILITY SHALL NOT EXCEED THE TOTAL FEES PAID BY YOU TO THE COMPANY IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

12.Governing Law and Dispute Resolution

All matters relating to the Services and these Terms shall be governed by and construed in accordance with the internal laws of the State of California, without giving effect to any choice or conflict of law provision. Before filing a claim, you agree to first contact us at support@onpointbooking.com so we can attempt to resolve the dispute informally. Any legal suit, action, or proceeding arising out of these Terms shall be instituted exclusively in the federal or state courts located in California.

13.Changes to These Terms

We may update these Terms from time to time. If we make material changes, we will update the "Last updated" date at the top of this page. Continued use of the Services after changes take effect constitutes acceptance of the revised Terms.