Legal · CCPA
Privacy Request
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Under the California Consumer Privacy Act (CCPA), you have the right to access, delete, or correct your personal information. Use the channels below to submit a verifiable consumer request.
This applies whether you are a business owner with an OnPointBooking account, or a customer who submitted a booking through one of our business owners’ booking pages.
Your Rights
Right to Know / Access
Request a copy of the personal information we have collected about you.
Right to Delete
Request that we permanently delete personal information we have collected about you, subject to the limited retention exceptions described below.
Right to Correct
Request that we correct inaccurate personal data we hold about you.
What Deletion Actually Removes
If you are a business owner, a deletion request permanently removes your Stripe customer record, all bookings, pricing and discount settings, blocked/unavailable time settings, your business profile, your subscription record, and your login credentials — the same process that runs automatically 60 days after an unused trial ends, or 30 days after a cancellation.
If you are a customer of one of our business owners, your booking information is held by that business as part of their account. We will forward your request to the relevant business, or delete it directly if the business account no longer exists.
A few things are not removed by a deletion request, consistent with our Privacy Policy:
- A minimal record of the email address, first business name, and trial-start date, kept permanently to prevent repeated free-trial signups.
- Records our payment processor (Stripe) independently retains for its own tax and regulatory obligations.
- Data already present in routine, automated database backups, until those backups are naturally overwritten.
How to Submit a Request
To exercise your right to access, delete, or correct your personal information under California law, please submit a verifiable consumer request through the following official channel:
Email Request
support@onpointbooking.comWhat to Expect
Identity Verification
We are legally required to verify your identity before processing a request. For business owners, we confirm the email address on your request matches the email on your account. For customers, we confirm it against a booking on file. We may ask for additional information to confirm your identity, particularly for a deletion request. If you are submitting a request on behalf of someone else, we may require written proof that you are authorized to act for them.
Request Processing
Once we verify your identity, we will process your request within 45 days of receipt. If we require additional time (up to 45 additional days), we will notify you of the extension in writing.
Non-Retaliation Guarantee
We will never deny services, alter price tiers, or discriminate against you for exercising your CCPA rights.
For a full description of your privacy rights and how we handle your data, read our Privacy Policy →